Tata consultancy service (TCS) as one of the most employee friendly company in India is not a surprise. But this time the applause has come from an unlikely quarter. After a spate of acquisition by Tata group in UK, it was expected that it will go all out to adopt the best possible Human Resource practices in the industry to create its brand recognition in UK and TCS has not disappointed anyone. The conglomerate which has always been a champion of employee welfare in India looks quite clear on its agenda to do the same in UK. With high value investment in UK, it is imperative that company does well on employee welfare front. The high rating on the welfare parameter is also likely to help TCS in terms of outsourcing backlash wave which originated due to protectionism growing after recession.
TCS has been certified as one of Britain's Top Employers for 2011, by The CRF Institute. The certification, based on independent research done by the CRF Institute and audited by Grant Thornton, showed that TCS performed exceptionally well across all 11 key areas of HR practice. In particular, the survey recognized that the company has outstanding policies, a "make it happen" culture, is dedicated to the long term development of its staff in the UK and offers excellent working conditions. This performance culminated with TCS being ranked as one of the five highest ranked large organizations in the country along with Thomson Reuters, G4S plc, Centrica Plc, and MacDonald's UK.
Tata Consultancy Services Limited (TCS) is an Indian IT services and business solution provider company headquartered in Mumbai, India. It is the largest provider of information technology in Asia and second largest provider of business process outsourcing services in India. TCS has offices in 47 countries with more than 142 branches across the globe. The company is listed on the National Stock Exchange and Bombay Stock Exchange of India. TCS is ranked at 21 in the list of global IT services ranking of service providers.
TCS has a network of offices in the UK and Ireland, the first of which opened in 1975, and employs 4,800 professionals who work with over 100+ UK clients across 60 client sites. It has also established an innovation lab at the Peterborough site which acts as a hub for the global Co-Innovation Network in the UK, encouraging collaborations between customers, academics, global alliance partners, start-ups and venture capitalists.
Previously the company has been certified as a UK 'Investors in people'. TCS' UK workforce has grown by over 120% over five years since 2006 and the company currently employs over 2500 locally hired staff, including its UK subsidiary - Diligenta.
TCS' Vice President & Head of Europe, Mr. Lakshminarayanan is on the board of eSkills Council IT and Telecoms Board, working with UK government to prepare for the challenges of the global marketplace.
TCS’ interest in UK is also very wide and diversified. In fact UK is the most important market for TCS in Europe. TCS is among the 37 global organizations including IBM and HP who are vying for the UK government’s cloud computing project. In Europe, the UK is the only country that embraced outsourcing and off shoring quite early. Europe’s contribution to TCS’ revenue was 26.4 per cent for the quarter ended December 31, 2009, of which 16 per cent was from the UK. TCS is also among three companies that would handle the UK’s $1.7 bn child maintenance and enforcement commission.
In 2010, it has become the second-largest insurance business process outsourcing (BPO) provider in the UK, after winning two deals worth £250 mn. To ensure the consistent growth for its UK operation it has recently rejiged the top management decks of its UK arm Diligenta, as it seeks to grow the BPO business. It has named Phiroz Vandrevala, executive director of TCS, as the managing director and vice chairman of Diligenta. Vandrevala, 53, was the chairman of the six-year-old unit that started operations by acquiring the life and pension businesses of the Pearl Group.
TCS' ranking among top 5 employers in UK is a new beginning for Indian companies operating globally. As Indian corporate look for buy out in foreign country and protectionism taking centre stage in the outsourcing debate, it is important that Indian companies follow the best possible Human resources practices in the world. After all it is the human excellence which makes the organisation great and so TCS' entry into the UK elite group of companies in staff welfare is a milestone for Indian companies.
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